Refund policy

Returns & Exchanges: 

Should the unthinkable happen and your product or item is in need of repair or broken, we're here to help. We accept returns for incorrect or faulty items. If the item cannot be exchanged we will issue a refund. Sorry, we do not accept returns due to a ‘change of mind’. 

Faulty or incorrect goods return policy: If you have received your parcel and realised a product is damaged or not what you ordered, please notify us immediately upon discovering the fault or error at hello.chalkd@gmail.com with photographs. We will come back to you will some solutions as soon as possible.

Once we have confirmed the fault or error, we will repair, replace, or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. You have 30 calendar days to return an item from the date you received it.

Post your return to: CHALKD, 4a Kaweka Place, Havelock North, HASTINGS, Hawke's Bay, 4130. Your item must be ideally the original packaging or in equally protective packaging. It must be tracked and it is important that you retain the tracking number of your returned items, in case of issues with post (lost items). 

Refunds: We will notify you on the status of your refund after we have received and inspected the item. When your return is approved, we will initiate a refund to the same method of payment that was used to place the order. You will receive the credit in normal bank clearance time. 

Sale product return policy: Please choose sale items carefully, as we can’t return or exchange them due to a change of mind. If you’ve received a sale item that’s faulty or not what you ordered, please read the ‘Faulty or incorrect goods returns’ section above. 

Custom or commissioned orders: Please not we do not accept returns due to a ‘change of mind’.

Contact Us: If you have any questions on how to return your item to us, contact us at hello.chalkd@gmail.com or phone 027-226-1547